A short first message is usually enough to begin. Sharing only what is needed helps protect your privacy while giving the provider enough information to respond.
What to include
Your name, contact preference, broad support interest and Queensland suburb or postcode are useful starting details. You may also mention an accessibility or communication preference that will help with the reply.
What not to send in a public form
- Your full NDIS plan
- Medical records or detailed health history
- Your NDIS participant number
- Copies of identity documents
- Banking or payment details
Before sharing more
Ask what information is required, why it is needed, who will have access and how it should be sent. You can also ask whether a less detailed document or a conversation would be sufficient.
If you are enquiring for someone else
Keep the first message general. The provider may need to understand the participant’s direction, consent and your authority before collecting or discussing personal information.