Participant rights
Your choices, dignity and voice matter.
This pre-launch page summarises the rights that should remain visible throughout a support relationship. Final Harmony Care policy wording and operational responsibilities still require formal approval.
Your rights
You should be able to understand and influence your support.
- Be treated with dignity and respect
- Express preferences and exercise choice and control
- Receive information in a way you can understand
- Have your culture, values, identity and privacy respected
- Involve a chosen supporter, nominee or advocate
- Ask questions, decline a support or discuss changing providers
- Give feedback or complain without fear of disadvantage
- Be free from violence, abuse, neglect, exploitation and discrimination
Your support network
You may involve someone you trust.
You can ask to involve a family member, supporter, nominee or advocate in conversations and decisions, subject to your direction and appropriate consent.
You may also request information in another format or tell Harmony Care about a communication preference.
Owner review note
The final process for recording consent, communication preferences, supported decision-making and alternative formats requires owner and compliance approval.
Safety and safeguarding
You have the right to safe and respectful support.
A concern about safety, quality, abuse, neglect, exploitation, discrimination or sexual misconduct can be raised with Harmony Care or directly with the NDIS Quality and Safeguards Commission.
This website and general mailbox are not emergency services. If there is immediate danger, call Triple Zero (000).