Referrals
A careful first step for participants and referrers.
Professional referrers, families and supporters can begin by phone or email. We keep first contact brief and respect the participant’s direction, consent and right to choose.
Before sharing information
Start with the minimum needed.
Please begin with a broad service enquiry, the participant’s Queensland suburb or postcode and your relationship to the participant. Do not email medical records, a full NDIS plan, identification documents or detailed health information to the general mailbox.
Where you are enquiring for another person, Harmony Care will need to understand their direction and your authority before collecting or sharing further personal information.
Referral pathway
What the first conversation covers
- 01
Broad support need
Which service area is being considered and what the participant would like help to explore.
- 02
Location and availability
The Queensland suburb or postcode and whether the requested support may fit current capacity.
- 03
Funding and service fit
The relevant funding-management pathway and whether Harmony Care is an appropriate provider to continue with.
- 04
Consent and next step
How the participant wants to be involved and what information, if any, may be needed next.
Owner review note
The final referral recipient roles, secure systems, authority checks, retention and hand-off process require approval before a referral form or document upload can be offered.
Referral questions
Frequently asked questions
Can I send a participant’s NDIS plan with the first email?
No. Please start with a brief, non-sensitive enquiry. The general email and website form are not approved channels for plans, medical records or detailed health information.
Does a referral guarantee service acceptance?
No. Harmony Care must check service fit, location, funding management and current capacity. The participant also decides whether they want to proceed.
Can you help connect a participant with another provider?
Where appropriate, free connection assistance may help identify an independent professional. The participant retains choice, and independent providers control their own availability, fees and services.