Feedback and complaints
You can speak up or ask for help.
You may contact Harmony Care directly or approach the NDIS Quality and Safeguards Commission. Raising a concern should not affect your right to respectful support.
Contact Harmony Care
Share as much or as little as you feel comfortable sharing.
Email contact@harmonycareaustralia.com.au or call:
+61 498 481 480+61 485 521 125Please do not send medical records, a full NDIS plan or detailed health information through the general mailbox.
You can ask a supporter or advocate to help you communicate. If you choose not to identify yourself, Harmony Care may have limited ability to investigate or respond; a formal anonymous process has not yet been approved.
Owner review note
Acknowledgement targets, internal review, anonymous handling, record retention and the responsible complaints role require final operational approval. No response deadline is promised.
Independent pathway
You do not have to complain to Harmony Care first.
The NDIS Quality and Safeguards Commission accepts complaints about the quality or safety of NDIS supports and services. Use its current official information for available contact and accessibility options.
NDIS Commission complaints informationUrgent concerns
This is not an emergency channel.
The website, email address and voicemail are not continuously monitored. If there is immediate danger, call Triple Zero (000).
Public safeguarding and incident-handling wording must match Harmony Care’s approved internal process before launch.