Frequently asked questions
Clear answers before you take the next step.
These answers explain the current website position without promising individual funding, availability or outcomes.
Is Harmony Care Services a registered NDIS provider?
Yes. Harmony Care Services Pty Ltd is listed on the NDIS Commission Provider Register with five approved registration groups. Registration is currently in force until 12 January 2029.
Are you accepting new participants?
Yes. Individual availability still depends on the service requested, location and current capacity.
Where do you provide support?
Queensland is the confirmed overall service geography. We check the requested service and suburb or postcode before indicating availability.
Is the initial consultation free?
Yes. The first consultation is free and no-obligation. It is a starting conversation, not a promise of funding, assessment outcome or service acceptance.
Do you offer Support Coordination?
Harmony Care offers Support Coordination information for participants who self-manage or plan-manage the relevant funding. The website does not advertise NDIA-managed acceptance, Specialist Support Coordination or plan management.
What are Allied Health Connections?
This is free navigation and connection assistance that may help identify a relevant Harmony Care service or an independent health or allied health professional. It does not claim direct clinical delivery, and you retain choice.
Can a family member or professional enquire for me?
Yes, but your direction, privacy and appropriate consent remain important before further personal information is collected or shared.
How can I make a complaint?
You can email contact@harmonycareaustralia.com.au. You may also contact the NDIS Quality and Safeguards Commission directly; you do not need to resolve the matter with Harmony Care first.
Can I send my NDIS plan through the website?
No. Please do not upload or send a full plan, medical records, participant number, identification documents or detailed health information through the public website or general email.
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