Choosing a provider is personal. A conversation should help you understand how support may work and whether the provider respects your preferences, communication and right to decide.
Service and availability
- Does the provider offer the type of support I am looking for?
- Is the service available in my area and at the times I need?
- What happens if my regular worker is unavailable?
- How will we decide whether the service is a suitable fit?
Choice and communication
- How will my preferences be recorded and followed?
- Can I involve a supporter, advocate or family member if I choose?
- Can information be provided in another format?
- How can I raise feedback or a concern?
Costs and agreements
Ask for clear information about prices, travel, cancellations, minimum booking times and any other charges before agreeing to support. Take time to read a service agreement and ask about anything that is unclear.
Changing your mind
You can ask how to change, pause or end a service and what notice may apply. Understanding this before support begins can make the arrangement clearer for everyone.