A first conversation is an opportunity to see whether a provider may be a good fit. You do not need to have every detail ready, and an enquiry does not commit you to beginning a service.
Start with what matters to you
Think about the support you are exploring and what you would like to be different or easier in everyday life. You can also share how you prefer to communicate and whether you want a family member, supporter or advocate involved.
Useful details for the first contact
- Your first name and preferred contact method
- The broad type of support you are looking for
- Your Queensland suburb or postcode
- How your relevant funding is managed, if you know
- Any communication or accessibility preference for the conversation
Keep sensitive documents for later
A brief enquiry usually does not require your full NDIS plan, medical records, participant number, identification documents or detailed health information. If more information is needed later, ask why it is required and how it will be handled before sharing it.
Questions are welcome
You can ask about service fit, availability, costs, worker matching, privacy, feedback and what happens next. A clear provider should be willing to explain these matters in a way that works for you.