Separate service
Support Coordination
Clear information about Support Coordination, kept separate from plan management and from Harmony Care Services’ five register-aligned service areas.
Plain-language distinction
Helping make sense of supports
The service may help a participant understand and implement their plan and connect with providers. The participant’s preferences and decisions remain central.
What this is not
Harmony Care Services is not presented here as a plan manager, this page does not advertise Specialist Support Coordination, and the service is not placed within the five register-aligned core groups.
Owner review note
The operating model, competence evidence, conflicts process, exact Support Coordination level and capacity require approval.
Local review
Decisions before publication
Show outstanding owner decisions
- Exact level or levels of Support Coordination offered
- Funding pathway and billing arrangements
- Staff competence, experience and supervision evidence
- Conflicts-of-interest and referral practices
- Service areas, remote suitability and current capacity
Questions about this support
Frequently asked questions
Is Support Coordination the same as plan management?
No. Support Coordination may help a participant understand and implement supports. Plan management is a separate service concerned with provider payments and financial administration.
Which funding arrangements can you currently discuss?
The website currently limits this offering to participants who self-manage or plan-manage the relevant funding. It does not advertise NDIA-managed acceptance.
Will you choose providers for me?
No. Your preferences and decisions stay central. The final conflicts and referral process must also be approved before publication.
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